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Knowledge Base » UNCATEGORIZED
Locating customers when creating an invoice
When using the invoice module, the search icon and using name% doesn't work  when starting an invoice and not knowing if customer already exists.  I'm having to go to search for customer and then going back to new invoice. 

The customer field when creating invoices should only be used for matched searches. PLease do the following

1. Open the INVOICING module
2. Click on INVOICES - NEW
3. Leave the CUSTOMER field blank and click on the SELECT icon
4. RSA will then display the standard customer query screen


EXAMPLE : if we were looking for a customer ALBERT PARENT and we are unsure how the name might be entered, since it could be A. PARENT, PARENT ALBERT or ALBERT PARENT. Enter %PARENT% in the NAME FIELD and click on the QUERY icon .

5. RSA will return a list of results and once you locate the customer you wish to create the invoice for, SELECT icon and begin invoicing.

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